FAQs


FREQUENTLY ASKED QUESTIONS (FAQ)
  • 1. FOR COCOA CINNAMON RETAIL LOCATIONS 
    • Must I wear a mask just to pickup from one of the Cocoa Cinnamon retail locations? 
      • Yes. Anytime you order, pickup, or move through the grounds of our shops we require a mask.
        • May I sit and stay outside at the shops?
            • As of 4/21/2021 we began Phase 1 distanced outdoor seating.
            • These are the guidelines for Phase 1 Outdoor Seating:
              • Be kind to our team and respectful of each other.
              • Wear a mask when ordering and anytime you are not in your seat. 
              • Keep 6 feet distance from anyone you did not come with while on our sites.
              • Order from the Cocoa Cinnamon app whenever you can. Use the code CCAPPLOVE to get $1 off your first order. 
              • Enjoy brief relaxation, company and a delicious drink. No restrooms or Wifi. As of now we are only encouraging short visits.
              • Seating is reserved for customers.
              • We will continue to track CDC, State & local studies and statistics as they affect our team and community. We will make adjustments to our service and seating approach as we deem it prudent. 
              • Thank you for following our specs at all times and playing a part in keeping our team, indie vendors & coffee producers safely employed.
          • Why don't you have public restrooms?
            • We have added outdoor seating intended for brief visits in phase one with the desire to offer a bit of safe comfort for our guests.
            • We are not yet allowing the public into our spaces as we continue to phase open slowly and prudently as we track health statistics and studies. 
          • Why no WiFi
            • For Phase 1 we want to discourage guests from camping out for long periods, in part to discourage crowding and in part because we won't have enough tables available for all guests to have equal access if some folks are on their computers. We are looking to offer a place to briefly visit or have a calm moment with a drink.⁠
          • When will you move to Phase 2 for outdoor seating?
            • Looking out for the safety and well being of large numbers of people takes a different kind of consideration. We are proud that we have been able, with the deep support of our community near and far, to keep all of our team safely employed and our public safe through the pandemic.
            • We will continue to track CDC, State & local studies and statistics as they affect our team and community. We will make adjustments to our service and seating approach as we deem it prudent. ⁠
            • Thank you for following our specs at all times and playing a part in keeping our team, indie vendors & coffee producers safely employed.⁠
        • Why did my in-shop purchase include 20% gratuity?
          • It's been deeply challenging over the last months to keep our team and the public safe, while being sure we can keep everyone paid at livable wages and work to be sure we can stay in business. 
          • We put signs up at the shops to make sure folks know that if they would like to customize the tip they can order via online or via our app (even when at the shop). This has helped when folks are buying more expensive pieces of equipment and didn't want us to have to ship it from the roastery.
          • Go here to order ahead online or via our app and avoid the auto-charge and still help us remain contactless. 
      • Why does my e-gift card no longer work for online orders for Brick & Mortar pickup?
        • The move to online for Covid-19 was a deep challenge with lots of glitches from Square. It got to the point that we needed to change platforms including adding a new Cocoa Cinnamon App, which made things much smoother and easier all around. Square e-gift cards do still work for walkup orders, but are not compatible with our new online ordering system. We apologize for the inconvenience, but we needed to make this move to avoid continued interruptions. 
        • What non dairy items do you carry?
        • Are the churros vegan?
          • Yes! There are no animal products used in the churros, Ice Cream can also frequently be served vegan with the churros as well. The sugar is also vegan.
        • How can I call you?
          • The Google Voice number for matters related to Cocoa Cinnamon, our retail locations is (919) 697-8990, but the best way to contact is via a Connect Form or engage@cocoacinnamon.com . Our goal is to get back to all questions and requests as quickly as possible within the means of our small company. See below for matters related to our roastery, Little Waves Coffee and orders purchased via the SHOP section of this website.
          • Do you do catering?
            • Not at this time. 
          • Can I order to pickup from the shops ahead of time?
        • Why do you have so many foreign names and words on your menus?
          • For us, the shops are driven by an experience that is amazed by the marvel of cities and the roots of languages, whose blood rushes in the awe of landscapes, the wonder of travel and the history, colors, textures, and stories of coffee, chocolate, and tea. We make drinks after these histories and after the characters that inspire us, those who remind us of the beauty and possibility of humanity. The menus go back to the historical roots of coffee, chocolate, and tea and play from there within this spirit.

       

        • 2. FOR LITTLE WAVES COFFEE ROASTERS ORDERS
          • Little Waves Coffee Shipping
            • We roast our coffees to order Tuesdays & Thursdays & ship out Wednesdays & Fridays.
          • Do you deliver?
            • You can order our bags of whole bean from the shop section of our website, roasted coffee for delivery for personal use (with quantity limitations) as well as wholesale in our local delivery zone.
          • I own a business. How do I connect to get info about a Little Waves Coffee Wholesale Account? 
          • Returns
            • For brew gear, merchandise and/or apparel:
              • If the brew gear, merchandise or apparel is defective or broken upon arrival, you may return or exchange the product within 30 days of purchase. If you would like to make a return on brew equipment, merchandise or apparel that is not broken or defective, the product must be unused, in its original packaging within 30 days of purchase. If we receive the product and it appears to be used you will not be refunded. Little Waves Coffee does not cover the return shipping cost for the product. For international packages, we are willing to replace merchandise damaged in transit. However, we would need the damaged goods returned and unfortunately we can not cover the shipping costs. Please contact partners@littlewaves.coffe and a Little Waves representative will get back to you with further information.
            • For coffee purchases:
              • We cannot guarantee refunds on coffee purchases. If you have purchased coffee beans from Little Waves Coffee and are not satisfied or if you have purchased a coffee subscription and wish to cancel the remainder due to dissatisfaction, please email hola@littlewaves.coffee and a Little Waves representative will get back to you with further information.