FAQs


FREQUENTLY ASKED QUESTIONS (FAQ)
  • 1. FOR COCOA CINNAMON RETAIL LOCATIONS 
    • Must I wear a mask just to pickup from one of the Cocoa Cinnamon retail locations? 
      • We are playing it safe in this department. We have folks on our team and in our families who are high risk and since our shops are so much about spending time in close proximity, we will continue to stay closed to seating for the time being. We very much miss having everyone, but seeing that Covid-19 is still spreading we will continue to play things on the safer side. We appreciate your support to help keep us, our guests and community safe, our 40+ living wage team members paid and our business afloat.
    • May I sit and stay outside at the shops?
      • Along the same reasoning we are remaining takeaway only. We prefer that you order ahead via the TAKEOUT heading at the top of this page and promptly leave the site so that we don't have anyone bunching up. While we are taking takeout orders at our garage front walkups, it is safest and most efficient if you order ahead. We so appreciate all of you helping us keep safe and serve y'all as well as possible under these conditions.
    • When will you open your Cocoa Cinnamon retail locations back up for seating?
      • We are playing it safe in this department. We have folks on our team and in our families who are high risk and since our shops are so much about spending time in close proximity, we will continue to stay closed to seating for the time being. We very much miss having everyone, but seeing that Covid-19 is still spreading we will continue to play things on the safer side. We miss having y'all very much and appreciate your support to help keep us, our guests and community safe, our 40+ team members paid and our business afloat. 
    • Why was did my in-shop purchase include a 27.5% tax and tip charge?
      • It's been deeply challenging over the last months to keep our team and the public safe, while being sure we can keep everyone paid and work to be sure we can stay in business. Starting mid march, we quickly pivoted to pickup orders only and it posed some tech challenges, both for in person and online ordering. Because we decided to go completely contactless, and because our team has been working through this situation, we added an automatic 20% tip for walkup orders (plus the 7.5% tax), which most folks have enthusiastically supported. We put signs up at the shops to make sure folks know that if they would like to customize the tip they can order via the online ordering process (even when at the shop). This has helped when folks are buying more expensive pieces of equipment and didn't want us to have to ship it from the roastery. We will be switching software end of October that should make all of this easier.
    • What non dairy items do we carry?
    • Are the churros vegan?
      • Yes! There are no animal products used in the churros, Ice Cream can also frequently be served vegan with the churros as well. The sugar is also vegan.
    • How can I call you?
      • The Google Voice number for matters related to Cocoa Cinnamon, our retail locations is (919) 697-8990, but the best way to contact is via a Connect Form or engage@cocoacinnamon.com . Our goal is to get back to all questions and requests as quickly as possible within the means of our small company. See below for matters related to our roastery, Little Waves Coffee and orders purchased via the SHOP section of this website.
      • Do you do catering?
        • Not at this time. 
      • Can i order churros ahead of time?
        • Yes, you can order for large pick up orders via the Takeout tab at the top of this page.
      • Why do you have so many foreign names and words on your menus?
        • For us, the shops are driven by an experience that is amazed by the marvel of cities and the roots of languages, whose blood rushes in the awe of landscapes, the wonder of travel and the history, colors, textures, and stories of coffee, chocolate, and tea. We make drinks after these histories and after the characters that inspire us, those who remind us of the beauty and possibility of humanity. The menus go back to the historical roots of coffee, chocolate and tea and play from there in this spirit.

     

      • 2. FOR LITTLE WAVES COFFEE ROASTERS ORDERS
        • Little Waves Coffee Shipping
          • We roast our coffees to order Tuesdays & Thursdays & ship out Wednesdays & Fridays.
        • Do you deliver?
          • You can order our bags of whole bean from the shop section of our website, roasted coffee for delivery for personal use (with quantity limitations) as well as wholesale in our local delivery zone.
        • I own a business. Can I sign up for a Little Waves Coffee Wholesale Account? 
        • Returns
          • For brew gear, merchandise and/or apparel:
            • If the brew gear, merchandise or apparel is defective or broken upon arrival, you may return or exchange the product within 30 days of purchase. If you would like to make a return on brew equipment, merchandise or apparel that is not broken or defective, the product must be unused, in its original packaging within 30 days of purchase. If we receive the product and it appears to be used you will not be refunded. Little Waves Coffee does not cover the return shipping cost for the product. For international packages, we are willing to replace merchandise damaged in transit. However, we would need the damaged goods returned and unfortunately we can not cover the shipping costs. Please contact partners@littlewaves.coffe and a Little Waves representative will get back to you with further information.
          • For coffee purchases:
            • We cannot guarantee refunds on coffee purchases. If you have purchased coffee beans from Little Waves Coffee and are not satisfied or if you have purchased a coffee subscription and wish to cancel the remainder due to dissatisfaction, please email hola@littlewaves.coffee and a Little Waves representative will get back to you with further information.