FAQs


      • FAQ 
        • What non dairy items do we carry?
        • Are the churros vegan?
          • Yes! There is no dairy in the churros and Ice Cream can also be served vegan with the churros as well. The sugar is also vegan.
        • How can I call you?
          • Our Google Voice number is (919) 697-8990, but the best way to contact is via a Connect Form or engage@cocoacinnamon.com . Our goal is to get back to all questions and requests as quickly as possible within the means of our small company.
        • Do you deliver?
          • You can order our bags of whole bean, roasted coffee for delivery for personal use (with quantity limitations) as well as wholesale.
            • Interested in opening a wholesale account?  Follow this link to apply, we would love to hear from you!
        • Do you do catering?
          • Not at this time. 
        • Can i order churros ahead of time?
          • Yes, you can order for large pick up orders via the Pickup tab on our website.
        • Why do you have so many foreign names and words on your menus
          • For us, the shops are driven by an experience that is amazed by the marvel of cities and the roots of languages, whose blood rushes in the awe of landscapes, the wonder of travel and the history, colors, textures, and stories of coffee, chocolate, and tea. We make drinks after these histories and after the characters that inspire us, those who remind us of the beauty and possibility of humanity. The menus go back to the historical roots of coffee, chocolate and tea and play from there in this spirit.
      • Shipping
          • We roast to order Tuesdays & Thursdays & ship out Wednesdays & Fridays.
      • Returns
        • For brew gear, merchandise and/or apparel:
          If the brew gear, merchandise or apparel is defective or broken upon arrival, you may return or exchange the product within 30 days of purchase. If you would like to make a return on brew equipment, merchandise or apparel that is not broken or defective, the product must be unused, in its original packaging within 30 days of purchase. If we receive the product and it appears to be used you will not be refunded. Little Waves Coffee does not cover the return shipping cost for the product. For international packages, we are willing to replace merchandise damaged in transit. However, we would need the damaged goods returned and unfortunately we can not cover the shipping costs. Please contact partners@littlewaves.coffe and a Little Waves representative will get back to you with further information.

          For coffee purchases:
          We cannot guarantee refunds on coffee purchases. If you have purchased coffee beans from Little Waves Coffee and are not satisfied or if you have purchased a coffee subscription and wish to cancel the remainder due to dissatisfaction, please email hola@littlewaves.coffee and a Little Waves representative will get back to you with further information.